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空乘招聘 | 机场地勤 | 退役空乘 | 讲师招募

Cargo Services Support Officer (Location: Shanghai)

Company Description

At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities.

With a global team, we offer a diverse range of career choices and opportunities - in the air, on the ground; in customer service, in the office; managerial or professional roles. Our team of great people each plays a key role to deliver the quality service that we are famous for.

Notes:

1. All Chinese mainland based positions are subject to local terms and conditions.

2. Applicants must have the right to live and work in Chinese mainland. We are unable to assist applicants with visa or work permit applications.

3. Once employment is confirmed, the employment contract and personnel file will be arranged through local FESCO/ FASCO.

Role Introduction

To support the Regional Cargo Services Manager in executing various regional cargo services and delivery strategies and initiatives including supplier management, as well as audits and analysis of regional service performance and supporting the execution of services for specialised products. 

Key Responsibilities

Port Level

Assist to develop and implement the cargo servicing plan and monitor accordingly which includes the supervision of customer service, the operation of handling agents, reporting performance and status both qualitatively and quantitatively

Support management to drive operational excellence with contracted vendors by managing key performance indicators and service levels

Help to ensure compliance and conformance to safety and security standards, established regulatory, corporate and departmental policies and procedures and requirements

Support the execution of the cargo sales and cargo service delivery strategy as established by Head Office and Regional Management

Liaise closely with all port, regional and corporate stakeholders to ensure strong communication is maintained and focus areas are aligned

Support in the identification of future service and manpower needs, standardise and implement procedures, recommend and conduct training of cargo team members and suppliers

Assist the Area Cargo Manager and the District Cargo Manager to communicate with agents to maintain and increase customer base and revenue

Ensure that new cargo accounts receive assistance and coordination of cargo movements

Help to implement operations plans to optimise bookings for space and weight utilisation with cargo sales and service agents, the handling agents and key customers

Refine local service and standards to streamline cargo procedures to support core and specialised products

Maintain Standard Operating Procedures and training records for the port and suppliers

Assist with major forwarders by recommending sales and servicing plans

Liaise with various airport authorities, local and government agencies as required

Assist management with local Emergency and Accident activities as and when required

Coordinate regular meetings with service vendors to review performances and update new policies

Participate in meetings with internal and external departments and entities as required

Serve as the local representative for all contracted vendors and regulatory bodies as requested

Assist the Regional Cargo Services Manager to review the port performance and help to establish an action plan to drive improvement

Act as trainer for cargo services as required

Participate in audits including pre-assessments for new port or a changeover of Ground Handling Agent

Be conversant with acceptance and loading procedures for special shipments, such as animal, turbine engine, oversized and heavy goods etc.

Regional Level

Complete the monthly port visit and assessment of port and supplier performance report

Work with the Regional Cargo Services Manager to analyse and generate regional reports related to supplier performance and service trends

Help to drive improvement to meet or exceed set service targets

Support the Regional Cargo Services Manager to drive port performance and raise service awareness

Identify potential risks related to service levels and non-conformance and compliance matters

Actively support investigations into safety and service irregularities and incidents

Serve as a regional product specialist

Support individual clustered ports with operational needs as directed by the Regional Cargo Services Manager

Maintain good communication with the regional cargo management team related to port visits, service items and regional services

Provide training support to the Learning Academy and People Manager

Any other reasonable task as requested

E&A

Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic qualifications

• College degree or above

Knowledge, skills, training and experience

Minimum 2-3 years’ experience in cargo operations, sales and customer service role

In-depth communication, management and demonstrated leadership ability

Good decision making and planning skills

Excellent communication skills

Ability to work independently

Attentive to detail

Ability to multi-task

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

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