机场地勤 #国泰航空招聘

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国泰航空招聘

Senior Airport Operations Manager 

Senior Airport Operations Manager (高级机场运营经理)

Location:

Beijing,Chinese mainland

Role Purpose

• To lead and manage the overall airport operations to run smoothly and efficiently whilst complying with the established safety, security and quality standards.

• To deliver the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless ofcircumstance.

• To inspire our people and suppliers to embrace change and excel in everything they do including to take every opportunity to benefit from technological advancement and to represent the Company’s best interests within the local community. 

• To provide managerial level support (mentorship) to specified buddy Airport Operations Managers as required.

Key Responsibilities

Safety First, Quality Always

• Rigorously execute corporate safety, security and policies to ensure the station, employees and suppliers are compliant with all regulatory and quality requirements

• Achieve absolute operational integrity, with zero safety defects and security infringements

• Advocate a “Just Culture” and develop proactive partnerships with stakeholders in rootcause investigations and analysis

• Identify and mitigate safety and security risks for customers and for employees

• Partner with local airport management to identify and mitigate safety and securityrisks for employees by developing a culture of zero tolerance on safety and security incidents

Operational Excellence

• Achieve error free operational excellence with particular emphasis on safety management, on time performance, baggage handling and future experience

• Ensure proactivity to excel above published standards, policies and procedures

• Deploy resources productively to maximise efficiency

• Actively promote ‘Best Practise’, ensure airport operational continuity

Outstanding Product and Service

• Inspire the team to live ‘Service Straight From The Heart’ principles to create genuine connection and memorable experiences for our customers

• Actively seek to apply new technologies in the customer experience flow

• Drive airport lounge experience to the highest level with a customer centric approach

• Confer recognition on, and earn the loyalty and emotional attachment of, our highest-value customers

Crisis Management Capability and Preparedness

• Liaison with Regional Business Resilience to develop organisational, supplier and individual capabilities for effectively handling E&A, IROPS

• Plan for and manage exercises, reviews, and update all contingency plans and manual backup procedures

• Implement IROPS plan during significant disruptions

• Ensure our customers are cared for, informed and given choice where possible

People Development and Performance Management

• Lead, Develop, Encourage team to achieve success and understanding of department goals with identifying learning opportunities

• Build a strong and motivated team, ensure the right organisational structure and the right people to foster positive teamwork

• Mentor direct reports, encouraging effective collaboration and communication

 Supplier Management

• Manage supplier performance levels, set clear direction to suppliers and conduct regular review

 Cost Efficiency

• Thoroughly plan and manage the station budget and airport costs with key stakeholders

• Drive down costs controllable and Conduct rostering to cover all operational shifts

• Seek revenue opportunities, manage budget and costs effectively without compromising legislation, service or operational performance

Represent Cathay’s interests in the airport community

• Actively engage and manage external airport relationships in the best interests

• Ensure competition compliance involvement in airport-related industry affairs

• Act as the representative in AOC or BAR to protect the interests of the airline

Proactive Partnerships with Regional and Head Office

• Effective communication for mutual understanding and Partner on improvement initiatives and projects, Develop local strategy in conjunction directives and frameworks

Key responsibilities for buddy airport(s):

• Airport Performance：Act as an escalation point and support decision making during major disruptions by the operational assistance

• Mentorship: Act as a mentor and provide support in relation to performance development and station management and give advice or coaching as required

 E&A

• Emergency and Accident and Crisis Response responsibilities as required

Requirements

Academic qualifications

• A diploma qualification in a related discipline is a minimum educational standard

• Bachelors and/or Master’s degree in operations management, business administration, airport planning and management or airport operations is desirable

 Knowledge, skills, training and experience

• Excellent command of written and spoken English is mandatory with the local language being an advantage

• A minimum of 5 years' solid Customer Service leadership with a travel related background, preferably in airlines or airport services

• Up to date knowledge of all regulatory and local legal requirements relating toairport operations and passenger processing

• Command of the different management processes and their importance as they vary from normal operations to disruption or emergency situations

• Superior independent working capabilities coupled with strong decision-making skills

• Self-motivated and committed leader who enjoys team work

• Strong customer service mentality with superior interpersonal skills

• Effective use of negotiation skills

• Good analytical/numerical skills and experience of planning, reviewing and managing budgets and costs

• Ability to interpret and implement global policy to ensure local compliance

• Ability to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverse

• High personal presentation as the job-holder is expected to represent the Company at external/internal meetings

• Proven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsement

• Strong computer literacy including Word, Excel and PowerPoint

• Leads, adapts to and embraces constant change

声明：

国泰航空为每位应聘者提供平等应聘的机会。应聘者提供的个人数据将严格按照政策使用，并仅用于招聘目的。

如八周内未收到进一步安排可视为应聘不成功。所有相关信息将被存档至多二十四个月。如有需求可联系我们的数据保护人员提供个人信息收集声明的副本。

注意:

1.所有中国大陆职位的劳动合同遵循当地条款。

2.应聘者须持有中国身份证。

3.一旦确认录用，将安排与当地 FASCO或 FESCO签订劳动合同，及由其负责档案保管。

Job Application:

Please scan below QR code to apply the job.

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