海上职场：邮轮前台工作主要做什么？要求高吗？

邮轮前台和陆地酒店前台工作性质是非常相似的，前台主要工作的地方是Guest Service Center (客户服务中心），前台接待就是邮轮百事通，为乘客解答各种各样的问题。

每家邮轮公司对前台职位称呼不同，比如Guest Service Agent (RCCL) , Guest Service Operator (Costa) , Purser (Princess Cruises), Receptionist (Dream Cruises)等，但是工作性质是相似的。

那么邮轮前台的工作职责是什么？想成为邮轮前台需要具备什么要的素质？

主要工作职责

• Check-in and check out

• Processing payments

• Guest complaints

• Maintenance requests

• Phone operator

• Lost and found logs

• PA announcements

• Money exchange

• Translation assistance
  

      ...........................................

需要具备条件

• Microsoft Office

• Strong communication skills

• Sales skills
  

• Problem solving skills

• Proficient in Mandarin & English

• Previous onboard & hotel similar experience 

• Strong sense of responsibility

• Outgoing, easygoing and approchable

      ................................................

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客户服务重点面试问题

• Describe what customer service means to you.

• Tell me about a time when you turned an unhappy customer into a happy one.

• What are the top three qualities everyone who works in customer service must have to succeed?

• What steps would you follow when dealing with a customer complaint?

• Tell me about a time when you had to work under pressure in a busy customer service environment? 

• Why do want to work in customer service?

• What have you done to be a better customer service representative?

目前国际邮轮所开放职位有哪些？